Everything people ask us

An animated card that opens like a real paper pop-up. The person taps Open, the card unfolds, a scene made of cut paper stands up with their name inside it, and then your message appears in handwriting. Most cards have one small thing to find, such as candles to blow out or a snow globe to shake.

No. They tap the link and the card opens in their phone's browser. There is nothing to install, nothing to sign up for and no password. It works on a computer or a tablet too.

Inside the animation itself: iced on the cake, written on the gift tag, lit up on a rooftop, depending on the card. You type the name, up to 24 characters, and see it in place straight away.

Yes, up to 600 characters, in one of three handwriting styles, with your name at the end. If you are stuck there is a bank of message ideas in the editor, sorted by who the card is for and by tone, and our wording guides have hundreds more.

Yes. One photo per card, shown with your message. We resize it, remove the hidden location data that phones add, and keep it only with that card.

The card still works. Anyone who has asked their phone to reduce motion sees the finished pop-up as a still picture with your message underneath, and so does a browser that will not run the animation. The words are always readable.

No. Our cards are silent, so one can be opened on a bus, at a desk or in a waiting room without a fuss.

For 12 months after it is sent, and it can be opened as often as they like in that time. After that the page says the card has been put away, and we delete its message, its photo and the email address it went to.

Leave the email box blank when you send. As soon as the card is paid for you get its own private link, with a button that opens WhatsApp with the link ready to go. You can also paste the link into a text, Messenger or an email of your own.

Yes. Type their email address and pick the date and the hour, up to 12 months ahead. We email the card on the day and around the hour you choose (UK time): a card set for 8am usually arrives between 8 and 9, and a big list can take a little longer. The email says who it is from and has one button: Open your card.

Yes, and each person sees their own name inside it. Without a Membership a card can go to up to 5 people, using one card credit for each. With a Membership a card can go to up to 50 people at once, which is how the Christmas list gets done in one go.

Yes, to protect people's inboxes. A card can go to up to 5 people, or 50 with a Membership. An account can email cards to 10 people in any 24 hours, or 200 with a Membership (1,000 in any 30 days). You can email one card a day to the same address, and no address gets more than three emailed cards a week from everybody together. Sharing by link has no limit.

Your cards page shows when each card was first opened, and we email you when it happens (you can switch that email off). The person can also tap Say thank you on the card to send you a short note, which we email to you.

Until a card's email has gone you can change the address, or take that person off, from your cards page. If an email will not go through we try three times, then we email you the card's link to share yourself. The card credit stays used, because the card is yours to share.

Yes. Until a card's email has gone you can change its words, change or remove a person, add someone or cancel it from your cards page, and a cancelled email's card credit comes back. A link you have been given, or an email that has gone, uses its card credit for good and cannot be recalled.

One card is £2.99, paid once. A card pack is £9.99, paid once, for 5 cards to use within 12 months. Membership is £24.99 a year for as many cards as you like. Choosing a card, personalising it and previewing the whole animation costs nothing.

No. Making a card and previewing it is free for everyone, as often as you like, but sending always costs: £2.99 for one card, £9.99 for a pack of 5, or £24.99 a year for a Membership. There is no trial and there are no discount codes, so the price you see is the price.

Only Membership. It renews once a year at £24.99 until you cancel, and we email you 28 days and 7 days before each renewal with the price, the date and a link to cancel. A single card and a card pack are paid once and never renew.

With one click from your account page, or from the link in either reminder email, at any time. It will not renew, and you keep it until the end of the year you have paid for. In the first 14 days you can instead cancel it for your money back from the same page: all of it if you have not sent a card, otherwise less £2.99 for each card you have sent.

Yes, and you can do it yourself from your account page within 14 days of paying: a single card you have not sent, a card pack you have not touched, or a Membership (in full if you have not sent a card with it, otherwise less £2.99 for each card you have sent, counting one for each person a card went to). Once a single card has been sent, or a pack has been started, there is no refund for a change of mind. If something goes wrong on our side, we fix it or refund you. Refunds take 5 to 10 working days to reach your card.

HIGHFOLD* KINDLY SENT. Kindly Sent is a Highfold Group brand.

They last 12 months from the day you buy the pack, and we email you a month before any are due to lapse. A card can be set up now to go on any day in the next 12 months, so a credit used today is never wasted.

A list of the dates you do not want to miss: birthdays, anniversaries and anything else that comes round every year. A week before each one we send you one email with three cards chosen for that person, and a button that opens the card with their name already in. It comes with a card pack and with a Membership.

Every reminder email has two links: one stops reminders for that date and one stops them all. Each opens a page with one button. You can also switch them off, or remove a date, in your Date Book.

The email says who it is from in its subject and its first line, and the card has their name under the message. We only ever send a card because someone with a Kindly Sent account chose it for you and paid to send it. We have not added you to a mailing list.

Press 'Don't send me cards from Kindly Sent' at the bottom of any card email or under any card, then the one button on the page that opens. No card will be emailed to that address again, whoever tries to send it, until you ask us to lift it. We keep only a scrambled fingerprint of the address so that we can honour the request, never the address itself.

Every card has a Report this card link under it. Reports come straight to us, a card reported as abusive or sexual is hidden at once, and repeated reports pause the account while we look.

We only show a card's link to the person who sent it, so that nobody can go looking for a card meant for someone else. Ask the person who sent it: every card they have sent, with its link, is on their account page.

No AI reads your message, the names or your photo, and nothing is generated when you make or send a card: the words are yours, or ones you pick from our fixed collection of ideas. Every card is an original animated paper pop-up scene made for Kindly Sent. The chat assistant that answers questions on this site is AI and says so.

We use them to deliver that card, and for nothing else. We never email the people you send cards to about anything except the card itself, and we never sell or share their details. Their email address is deleted when the card is put away, 12 months after it is sent. Your history keeps the occasion, the date and their first name.

No. Kindly Sent is digital only: no printing, no posting, no gifts and no flowers. If a paper card is the right thing, and sometimes it is, we say so in our guide to choosing between the two.